Shipping

Shipping

Our apparel products are processed within 2 - 5 business days and accessories and sleepwear are processed within 1-3 business days (if purchased separately) using Auspost. As a small business, we create and design our embroidery orders in house and on demand. No two designs are the same as each piece crafted is unique. This also reduces unnecessary waste of material. Once your order is ready, your tracking information will be sent to your email. If you have not received your tracking email after 10 business days, contact us at hello@dreamie.com.au.

Please make sure you have entered your correct details.

Custom designs have a processing time of up to 2 - 4 business weeks. This is because the embroidering doesn't happen right away, we send you a mock up of it for you to approve. After that we will need to test it a few times to allow a better output before we start on your custom design. Once your order is ready, your tracking information will be sent to your email. If you have not received your tracking email after business 6 weeks, contact us at hello@dreamie.com.au.

As a small business, we create and design orders in house and on demand. No two designs are the same as each piece crafted is unique. This also reduces unnecessary waste of material. Once your order is ready, tracking information will be sent to your email. If you have not received your email within 15 days, contact us at hello@dreamie.com.au. Please refer to our shipping information for more details.

DOMESTIC DELIVERY (Australia)

For all domestic orders, postage fees are calculated at checkout. We offer free shipping on all orders over $195AUD. We use Auspost carrier for standard shipping, once we notify that your item is being shipped please allow 4 - 7 business days for the item to arrive to you. Items under $149 will have a flat rate fee of $10 for apparel and $8 for accessories. Express shipping takes up to 2 - 4 business days. 

INTERNATIONAL DELIVERY

For international there is a flat rate of $15AUD - $43AUD (depending on your location), and your items will arrive within 15 - 20 days after the item has been processed.  

You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

POLICY

You're responsible to provide the correct shipping address, if you're order is returned due to unsuccessful delivery from insufficient details you are not entitled to a refund. You're responsible to cover shipping for the item to be shipped back.